Right of withdrawal
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. (§ 13 BGB)
Revocation instructions
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must inform us
Full Name, Full Address,
and if available: telephone number, fax number, e-mail address
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the revocation
If you revoke this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you choose a different type of delivery than the cheapest one offered by us have chosen standard delivery) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. Estimated cost is around 6 EUR at most.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Items excluded from revocation
All items that are created individually for customers after the order has been completed are non-returnable. These are items where the motif, color, size and font or personalization such as name, slogan and/or number are specified. According to § 312g Para. 2 No. 1 BGB, the consumer has no right of withdrawal if goods are ordered that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of you as a Consumers are tailored (customer specification). The personalized goods are economically worthless for the seller after production insofar as the subsequent sale becomes impossible due to the customer specification and the resulting individual production.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
An
Nicole Tolksdorf
Fuchsberg 26
41363 Juechen
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
– Address of the consumer(s)
- Signature of the consumer(s) (only if notified on paper) - Date
___________
(*) Delete where not applicable.